How we collect your information
We may collect your personal data in a few limited ways, namely:
Directly from you, when you book, or make enquiries about a boat trip on our website or Facebook page.
From someone else who has booked a boat trip on your behalf (for example a family member who has booked a trip as a gift or on your behalf and has provided us with your contact details for that purpose);
The types of information we collect; We may collect the following types of personal data about you:
Contact and communications information, including your contact details (including email address(es), telephone numbers and postal address(es) and records of communications and interactions we have had with you);
Financial information, including bank account details when booking and paying for a boat trip via our website; How we use personal data; Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express. More generally, we will use your personal data for the following purposes:
Administration of your booking, including:
Informing you via email, text or phone of any changes with your booking or any cancellation.
Taking payment for your booked trip. Your marketing preferences; We will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them. There are some communications, however, that we need to send you regardless of your marketing preferences in order for us to fulfil our contractual obligations to you as a member of our Venue. Examples of these essential service communications are:
Records of transactions, such as payment receipts or booking confirmations (as applicable) You are in control of how we communicate with you. You can update your choices and/or your contact details by contacting us at: Telephone: 01736 800165 Email: firstname.lastname@example.org
Sharing your information with others
We do not sell or share your personal data with other organisations.
How long your information is kept
We keep your personal data only for as long as necessary.
Under certain circumstances, by law you have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it. You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
Request the transfer of your personal data to another party. Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
Contact and complaints
by email: cormorantboattrips@gmailcom;
by telephone: 01736 800165
If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk
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